Delete your account and data

How to delete your Nikiwa account, an app by E2 Technologies GmbH, and what happens to your data.

In the app: Open [Einstellungen > Konto] and tap “Delete account”. You can download your data first.

Without the app: Email us from your account’s email address at privacy@nikiwa.app with the subject “Delete account”[, or sign in at [Web-Link] and delete the account there]. We may ask a question to make sure the account is yours. We never ask for a password.

What we delete: your account and profile, your collection with photos, wishlists and prepared offers, showcases and Lounge, your settings, device data and the images you shared for “Help improve recognition”. Copies in backups are gone after 30 days at the latest.

What remains:

• Catalog contributions we accepted stay in the catalog, without your name.
• Reports and corrections you sent, until 12 months after they were resolved; after that without any link to you.
• Reports about users and our decisions on them, until 24 months after they were resolved, as a record.
• Records of consents and of parental consent for 3 years, so we can prove them.
• Anything the law requires us to keep.

When: We delete your account 7 days after your request. Until then it is hidden from others, we no longer use its data, and you can undo the deletion in the app. Once the account is deleted, we confirm it by email. A request by email is completed within one month at the latest.

Questions: privacy@nikiwa.app. More in our privacy policy: [Link].